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Complaints

For businesses operating in regulated environments managing customer complaints is mandatory, this is especially true when complaints lead to patients safety.

With Simploud you can enable your customers to easily log complaints or feedbacks using the integrated portal, chat with them within the system to get a better understanding of the issue, and use the advanced investigation tools to identify root cause, to determine reportability, and to respond to customers. 

You can intake complaints with a flexible data entry form that will guide you through creating the complaint.

Complaint intake

After creating the complaint and logging it into the system you follow the workflow to fix the issue and get back to the customer with a response as soon as possible.

You can the review existing complaint records based on any filter you define.

Complaint flexible list view

You can quickly create reports and dashboards for the complaint records in Simploud in order to analyze trends and propose follow up actions.

Complain management dashboard
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